Qaalfa Dibeehi’s Team wins the 2025 CX World Games
Qaalfa Dibeehi had the privilege of joining a great team of CX professionals in the 2025 CX World Games (CXWG), a friendly competition where customer experience thinking…
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The Wave
Qaalfa Dibeehi Keynotes ITWeb CX Summit 2025 in Johannesburg
Still reflecting on the energy, insight, and collaboration at the ITWeb CX Summit 2025 in Johannesburg a couple of weeks ago. Qaalfa Dibeehi delivered the opening…
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Why Diversity of Perspective is Critical for Exceptional Customer Experience
The Power of Perspective: How Diversity Shapes Customer Experience Customer Experience (CX) is more than just a buzzword—it’s a strategic approach that can make or break…
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ACE Program for Leaders by PWC facilitated by Jihane Tehini
Towards a Customer-Centric Culture – ACE Program for Leaders” by PwC! Hala Almuways, CX and Strategy Delivery – insight Lead at BSF (KSA) says “ A heartfelt thank you to…
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demtus and Human2outcome Unite to Redefine Customer Experience Through Employee Engagement
In an era where exceptional customer experience (CX) defines success, demtus, a leader in human capital consultancy, and H2O, an innovator in customer experience…
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Qaalfa Dibeehi to Chair the Contact Center Summit 2025
Qaalfa Dibeehi will serve as the Chair of the Contact Centre Summit EMEA 2025! 🎤✨ With an impressive background in customer and employee experience, business…
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The Experience of Getting Answers is Changing
Breakthroughs often lie in subtle differences. This is how fundamental innovation sparks from a change in perspective. Many e-commerce companies failed because they…
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Queuing lessons from the Oasis Comeback Tour 2025 ticket sales CX
Two super smart (originally) working-class chaps from Manchester made hundreds of millions (Sterling!) yesterday. 💷 🏆 I was one lucky customer who secured tickets to the…
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Human2outcome partnering with CX KSA to deliver CX training in Saudi Arabia
Human2outcome has established a strategic partnership with CX KSA aimed at driving knowledge and excellence in Customer Experience in Saudi Arabia. CX KSA: emerged…
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CX Evolve Summit 2024 sponsored by Khaleej Times
The 4th edition of th e CX Evolve Summit 2024 sponsored by Khaleej Times took place August 29. It’s more important than ever for organizations to map out and create a…
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Suite Success with Paolo Barbesino
Welcome to “Suite Success: The CX Leadership Series,” where I unlock executive insights on customer experience practices and practitioners from the outside-in talking…
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The Role of the Devil’s advocate “10th Man” in Business
On LinkedIn there was recently a host of characterizations about toxic personas that should never be part of any leadership team — and yet they actually are. Such bad…
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