People who make
change possible.

25 years of experience

• Member, Board of Directors, Customer Institute (Global)
• Former Dean Leadership Institute, Majid Al Futtaim (UAE)
• Former Global VP Consulting, Forrester (UK)
• Author of two published books on Customer Experience

Education

• MBA – New York University
• MS, Statistics – City University of New York
• MS, Psychology – City University of New York
• MS, Public Health Admin – City University of New York
• Certification in Higher Education Teaching – Harvard University
• Hogan Assessment Certification – Hogan Assessments

https://qaalfa.com/

17 years of experience

• Former Head of Customer Experience & Digital, Bouygues Telecom Business (France)
• Former Principal Facilitator – Leadership Institute, Majid Al Futtaim (UAE)
• Former consultant- Accenture (France)
• Award Winning Actress, Judge of international CX awards

Education

• MBA – ESCP Business School (France)
• BBA – American University of Beirut
• Certified Customer Experience Professional

25 years of experience

• Former Customer Success Manager – Microsoft (USA)
• Former Customer Success Director, Edcast by Cornerstone (USA)
• Former Director – Learning and Development, Didit (USA)
• Former Customer Success Manager, Infor (USA)
• Former Principal Customer Experience Consultant, Beyond Philosophy (Global)

Education

• Bachelor, Psychology & Political Science – State University of New York (USA)
• Certified Customer Insights Professional – Microsoft
• Certified Learning & Development Professional – ATD

24 years of experience

• Former Head of Transformation Projects- Personal Banking, First Abu Dhabi Bank (UAE)
• Former Head of Customer Experience, First Abu Dhabi Bank (UAE)
• Former Head of Group Customer Experience, Emirates NBD (UAE)

Education

• MBA (Marketing) – Panjab University (India)
• BSc (Physics) – Delhi University (India)
• Certification in Agile Leadership – Scrum Alliance
• Certified Customer Experience Professional

23 years of experience

• Managing Partner, Integria Consult (Russia)
• CXPA European Regional Council member (Global)
• Customer Institute Board of Directors member (Global)

Education

• MBA (Marketing) – State University of New York at Binghamton University (USA)
• Ph.D. (Marketing) – St. Petersburg State University of Economics and Finance (Russia)
• Certified Customer Experience Professional

25 years of experience

• Mentor, Central European University (Austria)
• Former SVP, Head of Multichannel Banking, Emirates NBD (UAE)
• Former SVP, Head of Digital – CEE Retail, Unicredit (Austria)

Education

• PhD (Sociology, Social Studies & Technology) – Universita Cattlica del Sacro Cuore (Italy)
• Masters (Communication & Strategic Problem Solving) Universita Cattlica del Sacro Cuore (Italy)
• Bachelors (Economics) Universita Cattlica del Sacro Cuore (Italy)
• Certification In Leadeing for Creativty, Ideo
• Certification in Digital Transformation, Insead–Emirates NBD

18 years of experience

• Board Member, International Coaching Federation (Philippines)
• LinkedIn Top Voice
• Former Manager, Hewlett Packard (Philippines)
• Author of book: “Thirty Something and reTired”

Education

• BS (Computer Science) – De La Salle University (Philippines)
• Certified Professional Transformation Coach – Coach Masters Academy
• ICAgile Professional – People Development

30 years of experience

• Founder, RuigCX, Customer Experience Strategy + Design (Netherlands)
• Former Director Customer Experience Shopping malls, Majid Al Futtaim (UAE)
• Former Head Of Customer Experience & Insights, Dubai Airports (UAE)
• Former Head Commercial Development & Innovation, Royal Schiphol Group (Netherlands)
• Founder: Lunchpool – a collaborative culture app

Education

• BA (Design and Design Strategy) ArtEZ University of the Arts (Netherlands)

27 years of experience

• Former VP Marketing – Majid Al Futtaim (UAE)​
• Former Channel Marketing Director, MENA, Pepsico (UAE)​
• Former Marketing Director, MENA, Pepsico (UAE) ​
• Former Adjunct Professor, American University of Dubai (UAE)​

Education

• MBA – American University of Beirut (Lebanon)  ​
• BBA – American University of Beirut (Lebanon)​
• Strategic Management Diploma – Cornell University (USA)​
• Certification in Higher Education Teaching – Harvard University ​

17 years of experience

• Associate Professor, Data Science, Middlesex university (UAE)
• Former Analytics Lead, School of Analytics, Majid Al Futtaim (UAE)
• Former Analytics Consultant, PWC (UAE)
• Former NLP Engineer, Microsoft (India)

Education

• PhD (IT & Systems), Indian Institute of Management, Kozhikode (India)
• B. Tech. (computer Science) – Amrita Vishwa Vidyapeetham, Coimbatore (India)
• Postgradute Certification (Higher Education) – Middlesex University (UAE)

24 years of experience

• Co-founder of Embodied Beings, a wellbeing and leadership consultancy (UK)​
• Faculty at Presencing Institute, MIT  (USA)​
• Founder of the DEI Think Tank in Middle East​
• Former Head of Leadership Development, British Petroleum Former Head of Talent Development, Oxfam  ​
• Faculty of Coming Into Your Own, women leadership journey​
• Psychosomatic therapist, Somatic experiencing international​
• Former faculty of Adler Coaching School​

Education

• MSc in O&D, University College London ​
• Certification on U theory, MIT (USA) ​
• Systemic and family constellation facilitation, The CSC London ​
• Certification on cultivating compassion ​
• Barrett values certification ​
• Certified trauma resolution therapist​

29 years of experience

• Former Head, Customer Service, Group Consumer Banking, Ecobank (Nigeria)
• Former Head CX Quality Management, Access Bank (Nigeria)
• Former Head, Innovation & Customer Experience, Access Bank (Nigeria)

Education

• MBA – University of Leicester (UK)
• B.Sc. (Industrial Engineering) – University of Ibadan (Nigeria)
• Certified ISO 9001:2008 Quality Management System (Lead Auditor)

20 years of experience

• Former Senior Director – Advisory Lead EMEA, Cognizant (UK)
• Former Director of Strategy, Wipro (UK)
• Former Director of Global Strategy, Dentsu Aegis Network (UK)

Education

• PhD (Behavioural economics) – Technical University of Crete (Greece)
• MBA – Bentley University (USA)
• Masters (Computer Science) – University of Patras (Greece)
• BSc (Nuclear Physics) – Paris University (France)

24 years of experience

• Former Principal Facilitator, Majid Al Futtaim Leadership Institute (UAE)
• Former Senior Manager, Quality Assurance & Process Improvement, National Bank of Kuwait
• Former Manager, Ernst & Young (Kuwait)
• First certified CX professional by the Customer Experience Professional Association in the GCC

Education

• BA (Mathematics & Economics) – Grinnell College (UK)
• Masters (Accountancy) – SKANS School of Accountancy (Pakistan)
• Chartered Accountant – Institute of Chartered Accountants of Pakistan
• Certified Customer Experience Professional

26 years of experience

• Former Senior Consultant, Majid Al Futtaim Leadership Institute (UAE)
• Former Senior Consultant, USAID (Pakistan)
• Former Consulting Specialist, Asia School of Business (Malaysia)
• Harvard Business Review author and case writer in collaboration with Columbia University, IESE, Hong Kong University and HKUST.

Education

• Masters (International Finance & Marketing) – Columbia University (USA)
• Masters (International Business) – Columbia University (USA)
• BBA (Management & Marketing) – Hong Kong Polytechnic University (China)

23 years of experience

• Co – founder and Lead experience strategist,  Bolt Experience Design Studio (India)  ​
• Former Customer Experience Designer & Trainer, The Service Project, (India)
• Former Visiting Faculty, ISDI Mumbai (India’s leading school of Design & Innovation)
• Former Service Designer, Logotel (Italy)
• Former Retail and Education Manager, Lancome, (India)

Education

• Masters (Service Design) – Politecnico di Milano (Italy)
• Bachelors (Business) – Tulane University (USA)
• Facilitation Skills  – L’Oreal & Korn Ferry
• Handling Challenging Customers – Lancome
• Professional Selling Skills – Korn Ferry
• Art & Pleasure of Selling Luxury – Lancome

20 years of experience

• Former Faculty & Executive coach, Majid Al Futtaim (UAE)
• Faculty, The Coaches Training Institute Dubai (UAE)
• Executive Coach – Performance Consultants International (UAE)

Education

• Bachelors (HR Management & Industrial Relations), Saint Mary’s University (Canada)
• Certification in Culture Facilitation, Senn Delaney (Heidrick & Struggles)
• Certified Advanced Cultural Intelligence Facilitator, Cultural Intelligence Center

24 years of experience

• Former Director Talent Management & Culture – Majid Al Futtaim Entertainment (UAE)
• Former Talent Development & Training Manager – Nalco Champion, An Ecolab Company (EMEA, Russia, Caspian & Asia Pacific)
• Former Talent Development Manager, Novo Nordisk (Gulf, India & Egypt)
• Former Change Management & Development Manager – Workforce Administration, Baker Hughes (Eastern Hemisphere)
• Former Career Development Specialist – Middle East & North Africa, Weatherford (UAE)

Education

• MA (Communication), University of Westminster (UK)
• BSc (Architectural Engineering), Applied Science University (UAE)

33 years of experience

• Managing Partner, Courius, specialists in the people side of change (Netherlands)​
• Executive Coach & Facilitator of Transformation, Majid Al Futtaim (UAE)
• Executive Coach & Facilitator of Leadership Development Programs, Cap Gemini (worldwide)
• Lecturer & Executive Coach MBA Programs, Maastricht University School of Business and Economics (Netherlands)
• Author of five books including the bestseller “Verbindend Vermogen” and “The Connection Quotient”

Education

• Msc (Business Administration) – Radboud University (Netherlands)
• Bachelors (Military Business Administration) Royal Military Academy (Netherlands)

30 years of experience

• Former Head of Leadership Development, Leadership Institute, Majid Al Futtaim (UAE)  ​
• Former Global Head of L&D and Engagement, Chalhoub Group, (UAE)
• Former Global Executive Development and Organizational Effectiveness Senior Manager, Philip Morris International (Switzerland)
• Former Vice President, Talent Management and Organizational Design, AIG (UK)

Education

• Masters (Managerial Economics) – Universite Paris Cite (France)
• Bachelors (Business) – Universite Paris Cite (France)
• Brain Based Coaching Certification – International Coaching Federation
• Hogan Assessment Certification – Hogan Assessments

32 years of experience

• Founder, We Need Social
• Former Head of Innovation & Engagement for Quality, Sanofi Pasteur (Global)
• Top 101 Global Influencers in Employee Engagement & Employee Experience
• Author of the book Dare to Un-Lead: The Art of Relational Leadership in a Fragmented World (Porchlight 2022 Leadership & Strategy Book of the Year; Thinkers50 Top Ten New Management Books 2023)

Education

• Master Degrees, Political Sciences & Corporate Communications (France)
• Kotter Change Leadership Certified