GITEX 2023 Dubai – last day thoughts
It’s the last day of GITEX here in Dubai, one of the largest tech trade shows in the world. Of course, it’s humongous and too much to take in at one go. You get exposed…
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The Wave
3 Ways AI and Humans Can Create Better Customer Experience (Webinar)
Like it or not, we are all now living in the world of AI. Generative AI and its related machine learning capabilities are here to stay. Contact centers are already…
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AI and CX transformation and leadership in Africa (CEM Africa Conference)
A meaty panel discussion on how AI will/ should impact CX in Africa. This is worth a listen if you are interested in hearing an African orientation on CX and AI. The…
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Human Doing vs Human Being: Finding Meaning and Balance in Life
Have you ever experienced a moment that shook you to your core and made you question the meaning of life? I certainly have. In 2008, while driving my children home, I…
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Sustainability, Design Thinking and Customer Experience in Banking: Challenging
When I joined a bank in Dubai in 2018, I actually thought to get a Smart for my commute. Many colleagues frowned in disappointment, suggesting instead I bought a car…
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Empathy Unmasked: Exploring Empathy’s Three Dimensions
Empathy plays a crucial role in establishing deep and meaningful connections with others. This is true for both your personal and business life. It is therefore no…
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Innovation, bad ideas and behavioral economics
Life is too short for bad ideas. But why do we hang onto them? If you work in the innovation space you have two main problems. First, how do you generate new ideas with…
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Webinar with Frans Leenaars, CMO, TUI on the Science and Heart of Customer Connections
Zhecho Dobrev of Human2outcome will be talking with Frans Leenaars, CMO, TUI (the about the Science and Heart of Customer Connections. Tui has long worked on improving…
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Seven Mindsets to Awaken Your Innate State of Aliveness (free guidebook)
Too often we try and achieve happiness thinking that it is the key to everything in life. But this isn’t what we should be striving towards. Happiness can be transient…
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DACH Customer Excellence Awards & Summit 2023
Our global tentacles in CX… we are judging the German CX standard at the DACH Customer Excellence Awards & Summit which will take place on October 13, 2023 in…
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CX in Africa (CEM Africa)
Qaalfa Dibeehi talks about AI, influence, and empathy in CX at CEM Africa 2023 in Cape Town. ( short video ) Qaalfa Dibeehi is a Customer-Led Transformation Strategist,…
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CX culture through CX stories – how to celebrate CX champions (webinar)
What is a CX culture, what does it mean to be truly customer-centric? How do you usually recognize frontlines? Join Jihane Srour – Tehini (Thu, Sept 28 @6pm GST) for an…
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